THREE Help Center
Welcome to the THREE Coffee Help & FAQ Center. Whether you're brewing at home, running a bustling cafa, or equipping a corporate workspace, you'll find everything you need right here — from fresh crop specialty coffees and volume discounts to technical equipment support. If you don't see what you're looking for, we're just a message away.
First-Time Partner Benefit: Connect with our team today to unlock your exclusive volume discount and claim a complimentary onboarding calibration session for your team or space.
Our complimentary calibration session is available to all first-time bulk customers, corporate offices, and wholesale partners. Whether you are setting up a workspace or managing a high-volume venue, our team will help you dial in your recipes.
We offer customized, tiered volume discounts based on your team's monthly coffee consumption. Reach out through our contact form below, and our team will get in touch with you shortly.
We accept major credit and debit cards (Visa, Mastercard, American Express, UnionPay), as well as Apple Pay and Samsung Pay via our secure PayTabs checkout page.
A calibration session with a THREE Coffee ensures your equipment performs optimally. We help you dial in your commercial or prosumer grinder, adjust water temperature and filtration parameters, and establish precise brew ratios so our specialty profiles taste exactly as intended.
Yes. Our green coffee department actively cultivates relationships with global producers to source ethical, high-quality microlots. Wholesale partners receive custom consulting to build a dedicated coffee menu aligned with their specific brand profiles and business goals.
If you prefer a bold, intense, and full-bodied espresso with low acidity, explore our BROWN color profile. These coffees feature deep chocolate, caramel, and roasted nut notes that slice cleanly through milk or stand out as a robust, classic espresso
For clean, bright, and intensely expressive fruit profiles, look into our PURPLE (sweet and fruity) and GREEN (vibrant and floral) collections. These showcase delicate acidity and complex tasting notes like stone fruits, berries, and jasmine.
Our BROWN profile coffees are engineered to pair perfectly with milk, highlighting creamy chocolate and sweet praline notes. If you enjoy a fruitier, dessert-like milk drink (like a sweet flat white), our PURPLE profile single-origins offer an incredible balance of fruit and creaminess.
Look for our balanced multi-profile releases or our signature PURPLE collection. They retain an elegant fruit sweetness when drank black as an espresso or filter, but possess enough body to taste like a rich fruit pastry when milk is added.
For automatic bean-to-cup machines, we highly recommend our BROWN profile coffees. Because they are roasted to a balanced, medium profile development, they extract beautifully through automatic brewers without clogging built-in grinders with excess surface oils.
Sour or unpleasantly acidic coffee usually means it is under-extracted. Try grinding your beans slightly finer, increasing your water temperature, or extending your brew ratio slightly to pull more sweetness out of the bean.
Bitter notes indicate over-extraction. This happens if your grind size is too fine, your water is too hot, or your brew time is too long. Try coarsening your grind slightly or lowering your water temperature by a couple of degrees to balance the cup.
We primarily supply freshly roasted specialty coffee beans. However, for specialized commercial partners, wholesale accounts, or specific sourcing requirements, our green coffee procurement team can consult on custom sourcing options. Please contact us via our B2B form.
While not all of our coffees carry a formal organic certification stamp, we selectively partner with ethical producers who emphasize sustainable agricultural practices, clean processing techniques, and soil health. We prioritize transparency and quality across all our color profiles.
Unopened bags with our degassing valves will stay fresh for 3–6 months. For peak flavor experience, we recommend letting your coffee rest for 10–14 days post-roast to properly degas, and consuming it within 4–6 weeks once the bag is opened.
We roast fresh daily at our Dubai roastery to guarantee peak flavor development. For retail orders placed before 10:30 AM, we provide same-day delivery in Dubai,Sharjah and Abu Dhabi, and 3-5 business days across other emirates and Western regions, ensuring your office or kitchen never runs low on fresh lots.
Store your coffee beans in a cool, dark, dry place inside their original packaging using the zip lock, or transfer them to an airtight vacuum canister.
Yes, we ship worldwide via premium global logistics couriers. International shipping rates are calculated dynamically during checkout based on the package weight, dimensions, and destination country zone metrics.
