Shipping policy

We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from THREE Coffee. For more information please contact us via email say.hello@threecoffee.com

UAE & GCC

Please contact us via email say.hello@threecoffee.com with your name, item name and order number.

For eligible non-perishable items, request a return through your THREE Coffee customer account within 14 days of delivery. Refunds will be issued once the returned items are received and inspected at our facility, less applicable shipping and handling charges. Items must be unused and in their original, undamaged packaging. The eligibility conditions and opened-coffee exclusion in our Return and refund policy apply.

Requests for exchanges of eligible non-perishable items must be made within 14 days of delivery. See our Return and refund policy for courier returns and in-person exchange options. Applicable shipping and handling charges remain payable. For outside UAE clients, please note you are responsible to return the item/s.

 

INTERNATIONAL

For international returns and exchanges, follow the applicable regional process and refund timelines in our Return and refund policy. We must receive returned goods before sending replacement items. Customers are responsible for return shipping costs and must return items in their original packaging. If it is our fault, we will pay for shipment expenses.

All international customs clearance issues and import duty, fees or taxes costs are the responsibility of the consignee/customer. Please check your local customs import regulations and limitations before placing your order. THREE Coffee takes no responsibility to clear orders / consignments held by international customs.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges may apply.

ORDER CANCELLATIONS

If your order has not yet been processed or dispatched, you can cancel it for a full refund through your THREE Coffee customer account. Once your shipment is on the way to you, we will not be able to cancel it. See our Return and refund policy for the applicable return process after delivery.